Frequently Asked Questions
How do I contact customer service?
Text our HUMAN customer service line at (541) 233-5207 for the fastest response time, or email us at jo@goodhelpcleaning.com.
What is your hourly rate?
You can view our rates on the Pricing page. Please note that these rates are subject to change.
Where are you located?
We serve the Eugene/Springfield, OR area. Please note that our registered agent, whose address we use for business, is located in Portland, OR.
What are your hours of operation?
Hours of operation vary according to cleaner availability.
Who will be cleaning my home?
When you book an appointment on our website, your service request is automatically assigned to the first available cleaner we work with. If you would like to book recurring services with a particular cleaner, please let them know in person, at the phone number they provide, or by contacting customer service.
How long have you been in business?
We opened for business in 2024.
How do I know I can trust you and your company to do a good job and respect my preferences and property?
Earning our clients' trust is our top priority. That's why we have so many glowing testimonials. We carefully vet all our cleaners before they ever enter your home and clients consistently find the cleaners we work with to be pleasant, professional, hardworking, and considerate.