ABOUT US

Founded by a cleaner who finally had enough of providing a high level of service in exchange for long hours, barely livable wages, and other demoralizing employment drama, Good Help Cleaning is a local residential cleaning company startup devoted to serving our staff as much as our clients. Good help shouldn’t be hard to find for people who need cleaning services, and good work shouldn’t be hard to find for good cleaners. 

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Our Services

We offer our clients weekly, biweekly, and monthly standard house cleanings as well as periodic deep cleanings and occasional move-in/move-out cleanings. We bid many first-time jobs as deep cleanings and then give clients the opportunity to establish a regular standard cleaning schedule with a specific cleaner, so if you are looking for reliable work, that is very much on the table. 

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Our Clients

You will be cleaning homes for people who need and appreciate your hard work the most–usually busy families and people with limited mobility.

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ABOUT YOU: QUALIFICATIONS

• You are an honest, friendly, reliable, and hard working cleaning professional realizing that both your work and your integrity are worth more than the bad treatment and low pay you’ve been tolerating to get by. 

• You have at least 1 year of professional residential cleaning experience–both independent and employment experience are considered valid.

• You know you can pass a background check and are willing to let us run one.

• You own a reliable vehicle.

• You are able and willing to take jobs in the Eugene/Springfield area.

• You are willing to abide by our casual company dress code (unbranded black pants of any kind, unbranded white or black tennis shoes, and an unbranded white t-shirt or our company t-shirt) 

• You have your own effective eco-friendly cleaning supplies or the willingness and ability to acquire them. (We offer guidance on the best products to use if needed, plus free recipes and guidelines to make and use your own effective, eco-friendly cleaning solutions for a fraction of the cost of most store-bought products).

• You have 1 or more of the following:

  • A collection of at least 5 public positive client reviews or feedback statements shared with you directly (we will ask for original screenshots)

  • At least 3 client references (ask their permission first as we will need their name, phone number, and their willingness to discuss their experience working with you)

  • At least 1 positive professional cleaning reference from a past employer

 

ABOUT THE JOB

Responsibilities

• Communicate with team members and clients in a timely, honest, professional manner

• Read all client notes before each job

• Arrive on time, appropriately dressed, and properly equipped to all cleaning jobs

• Consistently greet and engage with clients in a friendly but professional way

• Provide excellent cleaning services according to clients’ needs

• Document your work by clocking in and out of each job, answering a few questions about your experience working for each client, and providing before and after photos 

 

Employment Type

We are currently hiring our first team members as independent contractors. However, this is NOT your typical contractor position where you get treated like an employee without any of the benefits–When we hire you as a contractor, we see you as a partner and respect you as a competent, individual service provider with 

• The ability to choose how, when, and where you work 

• Company policies that prioritize your wellbeing and safety on the job

• Clear, transparent, and fair payment terms 

• Timely, pleasant communication and helpful, responsive support

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Scheduling

We will never tell you what hours you must work. Instead, we ask for your availability during the hiring process and offer you jobs accordingly that you can either accept or decline, no questions asked. 

 

We do ask that you clock in and out of each job, answer a few questions, and include before and after pictures of your work through our team communication app. This helps us to track your hours and avoid payroll mistakes, keep a record of your experience working with each client, and maintain a high level of service quality as a company. 

 

Our regular working hours are 9am-5pm, Mon-Fri, however, we sometimes get clients that prefer to book on weekends, so we are open to cleaners who only want to pick up some extra weekend work as well. You may change your availability at any time with at least a week’s notice. 

 

We also make it easy to send requests to our other cleaners to cover shifts for you when unavoidable things come up at the last minute (like a suddenly sick kid). Of course, family emergencies are also respected and we are prepared to deal with disgruntled clients on your behalf if anything unfortunate happens to you or those who depend on you. 

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Terms of Payment

Unlike other companies, we share all our pricing information with both our clients and our contractors so you can be confident that you are being compensated fairly for all your hard work. We charge most clients $35/hour, out of which you earn $25/hour plus 100% of tips, however we do also offer a limited number of Community Care services at a discounted rate of $25/hour. For all Community Care cleanings you perform, you take home $20/hour plus 100% of tips. You also earn 50% on any cancellation, rescheduling, or lock-out fees clients may incur. 

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We payout weekly on Fridays. You can choose to receive payments via debit card or bank transfer, Venmo, PayPal, CashApp, or you can sign up for a free Found online bank account and debit card to unlock fee-free payments that clear instantly.

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Working Conditions

Your safety and wellbeing on the job are top priority. You will NEVER be asked to clean in a home that contains any of the following:

• Construction or post-construction dust, tools, or other hazards 

• Blood, vomit, or excessive amounts of urine or feces

• Insect infestations

• Toxic chemicals

• Dangerous or excessive amounts of animal waste

• And more (see all our company policies here: https://www.goodhelpcleaning.com/service-policies)

 

We also take sexual harassment and other similar safety issues very seriously. If you ever feel unsafe or uncomfortable for any reason while working, leave the job if possible, call 911 if necessary, and let us know what happened as soon as it is safely possible. We will NEVER penalize you for protecting yourself. Furthermore, although we cannot run background checks on our clients, we do reserve the right to refuse service to anyone who shows us reason to doubt their safety prior to service. 

 

Benefits

While our current startup budget does not allow us to offer traditional employee benefits, we plan to implement a gift card rewards program to show our appreciation for your hard work as soon as it is financially feasible. We also proudly offer the holistic benefit of working for a company that truly values your work ethic and skill, with the pay rates and respectful conduct to prove it. 

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OTHER THINGS YOU SHOULD KNOW

As a startup currently owned and operated by one person, we appreciate your patience in the event of any inconvenience. Order, professionalism, communication, and consistency are extremely important to us and there are currently no known issues, however we are still in the process of developing perfect systems and we ask that our founding team members help us by providing honest feedback about anything that isn’t working as expected and be gracious with us as we troubleshoot. Rest assured, your experience as our cleaning partner is as important to us as our clients' experience with our services and we will immediately investigate and correct any issues you may encounter.

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HOW TO APPLY

If you feel that what we offer aligns with what you are looking for, please click the button below to fill out our online application (no resume necessary). If you have any questions, feel free to call or text us at (541) 233-5207 or email us at jo@goodhelpcleaning.com and we will get back to you ASAP. We look forward to hearing from you!