Deep Cleaning
Tackling the scary-dirty stuff
Service Description
We all accumulate dust and grime in those hard-to-reach, tedious-to-clean corners of our homes and, especially if you haven't had help in a while, it's easy to fall too far behind for a standard cleaning to do much good. That's what our deep cleanings are for. You tell us which parts of your home need the most help and we'll do as much as we can in the sessions you've booked to transform them from spaces you've been avoiding into ones you can enjoy using again. Includes tasks like: - Cobweb removal - Grout cleaning - Baseboard cleaning - Wood polishing - Interior window and track cleaning - Carpet cleaning - Steam mopping and upholstery cleaning - Cleaning behind, beneath, and inside appliances - And more
General Services Policy
CUSTOMER SERVICE TEXT LINE: (541) 233-5207 BOOKING & PAYMENTS: - To schedule a cleaning session, use our online booking system to choose your service, date, and time. Your request will be assigned to the first available cleaner. Choose to pay at checkout with debit or credit, or after service via Venmo. - To book using a payment plan, you can schedule individual sessions yourself by signing in on our website and selecting the option to apply your plan at checkout, but these appointments are first-come-first-serve and do not allow service provider selection. We recommend setting up recurring reservations directly with the cleaner you prefer or by contacting customer service. RESCHEDULING & CANCELLING APPOINTMENTS: - Sign in on our website as far in advance of your original appointment as possible and visit your account dashboard to reschedule or cancel an upcoming session. - If your cleaner needs to reschedule or cancel, we will reach out to you at the phone number you provided during booking. PAYMENT PLAN RENEWAL & CANCELLATION: - Your subscription auto-renews each month on the same day you signed up and repeats until canceled. If you need to change your renewal date, please contact customer service. - We request that you do so at least 14 days before your renewal date, but you can cancel your subscription at any time by signing in on our website and visiting your account dashboard or texting customer service. Your plan will remain active until the end of your billing cycle. REFUNDS: - If we cancel an individual session you’ve already paid for, we will refund you within 14 days of our missed appointment. - We do not process partial refunds for monthly subscription payments—if you are on a payment plan and we miss a session, your refund will be processed separately. - All refunds are sent through Venmo. FEES: - We do NOT charge rescheduling or cancellation fees. - In the rare event that your cleaner cannot access the inside of your home to work and we cannot get in touch with you, you will be charged a $25 lock-out fee. Please communicate clearly with your cleaner and equip them with any codes or keys they may need if you will not be present when they arrive.
Contact Details
(541) 233-5207
jo@goodhelpcleaning.com
Eugene, OR, USA